Printed in “Future Age”: July/August 2010 Issue
By Debra Wood, RN
When it comes to aging services, everyone wants quality. Providers strive to deliver a high degree of excellence. Consumers consider it essential. No one asks for poor-quality service. Yet what quality means to people varies. FutureAge asked leaders from advocacy organizations, providers and consultants about their perceptions of quality from a consumer perspective and found an emphasis on such hard-to-measure elements as relationships, trust and perceptions of genuine caring.
Click this link to read the article (.pdf): Quality in the eyes of consumers
